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FAQs

GENERAL

 

Q: What’s the best way to find out about your releases?

A: Sign up for our newsletter! Click here to join if you aren’t already on our mailing list.

Q: Will you be restocking your SOLD OUT products?

A: Most of our products are limited edition and will not be restocked after they sell out. However, we do hold a small amount of inventory for live events, so be sure to follow us on social media and sign up for our email list to stay on top of our event schedule.

Q: Can I combine multiple outstanding orders together to save some money on shipping?

A: Unfortunately, due to the high volume of orders we receive, we are unable to combine orders and consolidate shipping.

Q: For Pre-Orders, am I charged at the time of purchase or when the item ships?

A: Payments are processed at the time of purchase for all Orders.

Q: Can I cancel my order?

A:  All sales are final.

SHIPPING

 

Q: Who is your mail service provider and what type of shipping methods do you use?

A: We ship most orders via USPS Media Mail, Priority Mail, USPS First Class, and occasionally UPS.

Q: When will I get my order?

A: We like to ship out all orders as fast as possible, however some orders may take up to 3-4 weeks. Please also note that large releases may take a bit longer to fulfill. Be sure to read the product description carefully as the ship date may be scheduled for the future.

We will send you tracking information as soon as your order goes out.

Q: How will I know when my order has shipped?

A: You will receive a shipping confirmation email with tracking information as soon as your order has shipped!

Q: Do you offer local pickup?

A: Currently, we are unable to accommodate local pickups.

Q: I received my order and it was damaged. Is it possible to get a replacement?

A: Most of the time, yes. Don’t hesitate to let us know if you have an issue with your order and we will do our best to sort everything out. Be sure to include your order number and a brief summary of the issue in the email. Please understand that if you are inquiring about your damaged item after an extended period of receiving, we may be limited as to what we can do for you.

Also, we are NOT responsible for damage incurred due to shipping.

Q: Do you ship internationally?

A: Please send us an email if you would like to schedule an international delivery.